37signals Product Blog

How to: Merge multiple 37signals IDs together

Last night we launched a feature that lets people merge/link different 37signals IDs together. This is helpful if you've created two or more different 37signals IDs by accident. Or maybe you created separate identities on purpose originally but would prefer a single ID instead.

Here's how it works:

Step 1: Log into the account that has the ID you don't want to use anymore. Then click the "My Info" link in the top right corner.

Step 2. Click the "Edit your personal information" link.

Step 3. Click the "Use a different 37signals ID" link in the top right corner of the light blue "Update your 37signals ID details" header.

Step 4. Enter the username and password for the 37signals ID (or OpenID) you want to use. Clicking "Update your account" will merge the identity you're currently using with the identity you want to use. Any accounts that used the old ID will now use the new ID.

And then you're all set. You can merge as many separate IDs into one ID as you'd like. We hope this helps you bring everything together into a single username and password so all your accounts show up on the Launchpad and Launchbar.

Thanks again for using 37signals products!

The 37signals security overview

The 37signals security overview gives you the full rundown on why our apps are secure. Topics covered: You’ll never lose important data. Your data won’t be compromised. You’ll always have access to your data. Our systems are hacker safe. Your billing information is safe and secure.

Basecamp FAQ: How can I upload or change the photo that appears next to my name?

Tired of seeing that generic person icon inside Basecamp? Then you and your team should upload photos. It's a simple step, but it really humanizes things when can you see a person's face next to their words.

Here's how to upload or change the photo that appears next to a person's name:

Select the "My info" link that appears in the upper right of every screen. Then scroll down to the bottom of the page to the section marked "Photo." Then choose the file you want to upload from your computer and click the "Upload photo" button.

You can upload a small photo (GIF, JPG, or PNG), which will be resized to 48 pixels square (if it is not already that size). If you keep seeing an old photo instead of the new photo you've just uploaded, clear your browser cache and force reload the page.

For Highrise users, the process is similar. Just click on "My info" in the upper right of every screen and then select the "Contact and permissions" tab. Then select the "Change photo" link.

How do I build a bulk mailing list in Highrise?

Recently added to Highrise's help section:

Question
How do I build a bulk mailing list in Highrise?

Answer
You can do this by giving each contact you want on the mailing list the same tag and then exporting the list.

Here's how: Tag each person you want on the list with a unique tag (for example: "email_list"). There are two ways to do this: 1) Go to each person's contact page and add the tag to that person (click the "Add tags" or "Edit tags" link under the contact's name). 2) Go to the "Contacts" tab and select the checkbox next to any name you want to add to the list. Then click the "add tags" link that shows up at the top of the screen.

Then, click the "Tags" tab and click that specific tag to bring up all contacts on your list. Then click the "Export" link in the sidebar. Choose the format you want and save the list. You can then import this list into the application that you use to send group emails, create mailing labels, etc.

New and improved help and forums

We recently launched a brand new Basecamp help section chock full of useful answers, screenshots, and videos to help you get back on track if you ever get confused. We hope you won't need it, but if you do it's there to help.

We also redesigned the forums (Basecamp forum, Highrise forum) to give them a cleaner, whiter design that focuses on the content that really matters. If you haven't yet dropped by the forums, go on and check 'em out (and feel free to chime in too!).