Qing Ru of Zopim Live Chat (voted one of the Top 10 Web Apps in Asia) wrote in to tell us how the online chat software now integrates with Highrise.
Our users use our proactive chat tool to target leads on their website. With our new Zopim-Highrise integration, any information on the lead which is stored on Highrise are automatically retrieved and populated prior to any chat engagement.
It puts a face to an otherwise anonymous website lead, and also gives users the information they need to make every engagement personal.
After every chat, whatever nuggets of information on the visitor can be saved in Highrise with just one click.
So now Highrise users can really store every conversation they had with every contact, and build a detailed personas for every lead they talk to.
This post explains how Zopim integrates with Highrise.
What’s interesting is when John returns to the site at a later time. Let’s say he wants to arrange a phone meeting instead. Instead of having to repeat himself all over again, Zopim looks up Highrise, and provides John’s Highrise profile to the chat operators attending to him. This is done by looking up John’s email within Highrise.
Now go ahead and impress your customers with your amazing customer service, and photographic memory =)
There's also a detailed guide that shows you how to get the integration up and running.
And for a limited time, Zopim is offering a discount to Highrise customers. Just use the discount code 37signalsrawks upon signup or during upgrade and you'll get a 30% discount off any package. The offer is limited to the first 100 customers in the next two weeks.
