CHROMATIC, a web design and development company, recently shared the most important web-based tools that it uses to run its operations. Three 37signals tools made the list: "There are tons of different collaborative, organizational, and contact management applications available on the web. However, none of them hold a candle to the suite that 37signals offers."
Basecamp is the ultimate project management application (it’s also the most popular - a status that is very well deserved). Our clients are constantly blown away by our ability to communicate quickly, organize project-related information efficiently, and maintain punctuality with our project milestones and deliverables on a consistent basis...Our clients love Basecamp, we love Basecamp, you’ll love Basecamp. Period.Backpack is an invaluable business-organization tool that will help keep you organized. If I had to choose a favorite from the 37signals suite, Backpack would be my choice.
Each time we get a call or e-mail, whether it be for a RFP request, a designer/developer/marketer looking to join our team, or a discussion with a client about their project, we use Highrise to take notes. We then assign specific tasks to the contact’s file (create a proposal, schedule a conference call, etc) and set SMS/e-mail reminders so that we never miss an event, task, appointment, etc. It streamlines the entire process of contact and lead management...Highrise will make your life a lot easier. Count on it.
The rest of the list offers some other great tools too.