Design Connection's Jamison Kissh on how his company uses Highrise.
What does your company do?
Our company is a home design and plan provider based in Thomaston, Connecticut. We began by providing custom home design services to the local building industry in 1985. Since our inception over 20 years ago, we have grown into a nationally recognized plan service providing house plans and garage plans in a variety of styles and sizes. From the beginning, our mission was to provide unique, quality, economical home plans to consumers and builders.
Why do you need Highrise?
I use Highrise to keep track of all sorts of people; those that advertise on our site and even people that call us and ask some questions. This way it allows me to keep all their information together since sometimes it may take days to gather answers to a caller’s questions.
How do you use Highrise and why do you like it?
I use Highrise to keep track of prospective customer’s emails to me as well as remind me to follow up with them if need be.
Which features do you use the most?
Well that would have to be the dropbox followed by a close second with notes.
What did you use before and why did you switch?
I tried a few programs as well as just a simple spreadsheet. The spreadsheet was a mess and nothing else offered anything nearly as useful as Highrise.
Get specific. Tell us a story about a project or situation where Highrise helped you out.
Highrise proves its self everyday when I receive an email or phone call with someone that I had been in correspondence with but had forgotten about. I quickly open Highrise and search their name in the nice fast search utility. This way it reminds me of their information and allows for a personalized phone call as well as eliminating the need of asking them to remind me who they are. Another way this helps me out is if my boss loses a phone message that I had provided him I still have a backup of the numbers, addresses, and any other information provided to me during the conversation.
Any tips or tricks for other customers?
Not really anything that’s not self explanatory. Other than use my favorite tool the dropbox often.
Do you use a 37signals product in an interesting or noteworthy way? Let us know.
