Highrise is a handy way to keep track of all those pesky interactions with cable companies, cell phone companies, electric/gas companies, etc.
Customer service conversations with these types of businesses can often be a pain. You get transferred from one department to another. You have to call multiple times. One person says one thing, another person says something different. You begin to feel like you're in a Kafka story.
Highrise helps you keep it all straight. Highrise makes it easy to remember whom you talked to and when. You'll have a paper trail that you can refer back to at any time. You'll be able to track all your conversations so nothing slips through the cracks. And you'll be able to hold people accountable for promises that are made.
Cable company example
Let's say you have an issue with your cable service and you call your cable provider to sort it out. Enter the name of the person you talk with and his/her contact information. (Note: Just asking for this info can radically transform the tone of the conversation for the better.) You can also add relevant tags and make the contact private, letting only you (or certain people) view the contact.
Add a note to this contact that details the conversation.
Then add a followup task (or tasks), if needed.
Cases help out here too. They are a great way to track discussions that involve multiple people.
If you use a 37signals product in an interesting or noteworthy way, let us know.
