The new Highrise redesign is live!
After three years of wearing the same clothes, Highrise gets a new wardrobe. The new kit comes complete with a variety of new features that make Highrise easier, faster, more powerful, and more informative on every screen.
A team effort
This redesign is the result of great teamwork. From Jeremy and Jamis on the code side to Scott, Ryan, and Jason F on the design side. Sam, Jason Z, and Jamie also came through at the end to help polish everything up. And Sarah, Michael, Jason R and Ann are doing a stellar job helping our customers who have questions about what's new. We're really proud of the new Highrise. We hope you like it too.
Highlighting what's new
We wanted to highlight some of the key changes as well as some of the goals that influenced these changes. Some of these changes are based on customer requests, while others are based on our own observations on how to improve Highrise. We've learned a lot about how people use Highrise over the years. We've poured that understanding into the new design.
Global contact, case, and deal search.
GOAL: Make it easier to get to a contact, case, or deal without having to back out, switch screens, or click a specific tab.
CHANGE: The new Highrise design lets you jump to a contact (person or company), case, or deal at any time from any screen. This is an improvement over the old design which only had a jump field on a few select screens.
Global new contact and new task buttons.
GOAL: Make it easier to add contacts and tasks from anywhere at any time.
CHANGE: All key screens now have a new contact and new task button in the top left corner. Before you had to hunt around to get to those features - now they're everywhere all the time.
Recently viewed list
GOAL: Make it easier and faster to work with the people, cases, deals, and tags you're accessing most often. Reduce the need for tedious navigation to get to these things.
CHANGE: We added a list of the 10 most recently accessed contacts, cases, deals, and tags to the global sidebar on the left hand side of the page. This list is available on every key screen in Highrise. The previous design included 4 tabs that showed recently accessed people, but the names were often truncated, they didn't include avatars or company names, and they were easy to miss.
Sidebar navigation + metadata
GOAL: Reduce the amount of space used at the top of the screen for navigation + give people more information about what's in their account.
CHANGE: We've replaced tabs at the top of the screen with links, icons, and information on the left side of the screen. This gives us room at the top of the screen for the most frequently used bit of navigation: the quick jump search field. Plus, now we have room to list the number of tasks due today, how many people you have in your account, and the number of open cases and pending deals. Now no matter where you are in Highrise you know more about what's going on inside your Highrise account.
Contact information zooming
GOAL: Make it easier to see contact information from across your desk or across the room.
CHANGE: We added a "zoom" link next to a person's contact information in the sidebar. Clicking that link zooms their contact information to fill the browser screen. Now you can see it as you roll your chair back from your desk to send a fax or handwrite an envelope.
Significantly improved contact filtering
GOAL: Make it easier to find contacts on a variety of key bits of information. It should be easy to see a list of all the CEOs you know who live in Seattle or everyone in Chicago you know who has an hp.com email address.
CHANGE: Now you can filter your contact list by a variety of fields. Filters can be as simple as a city, or as complex as a combination of city, title, zip, and phone area code.
Buttons and filters in your line of sight
GOAL: Bring key actions like add and filter in the user's line of sight. Allow people to read a natural language, sentence-based description of what they're seeing instead of deciphering a string of pulldown menus.
CHANGE: We've moved the "add" buttons from the far right side of the screen to the left side - right above the content you already have. This is a more natural positioning of these buttons. Further, we've eliminated bulky filter pulldown menus and replaced them with more elegant, descriptive sentence-based filters.
A contact's local time and temperature
GOAL: Know more about the other person's world before you get in touch with them.
CHANGE: We added the local time and current temperature to a new section at the top of a contact's page. We also added the primary phone number and email address to the same section. Now, when you look up someone's number or email, you'll also know what time it is where this person is and what the temperature is. The time is especially useful if the contact is many time zones away. And since so many conversations start by talking about the weather, the temperature will give you a good bit of ammo for that discussion. Note: Both of these features require that you've entered the city/state/country for a specific contact.
GOAL: Be able to tell, at a glance, where someone is in the world.
CHANGE: We added a small map to the top right corner of a contact's page (city, state, or country is required to see the map). The map is zoomed out to the city level so you can get a general sense of where someone is in the world. Street maps all look the same - they don't give you at a glance information. Zooming out gives you a wide-angle view and more context. Clicking the map takes you a detailed exact pin-point street map at Google. Note: The map is only viewable if your web browser is wide open - narrow windows don't show the map.
Still more to do
Even though the redesign has been launched, it's not over. We have a list of things we're not entirely happy with. We agree that some of the fonts are too small and too light. We agree that some stuff feels crowded in some places. We agree that we can do better in some other spots, too. We've already made some of those changes, and we have more to do. So the work goes on. We'll be rolling out little improvements as they're finished.
We're thankful for all our customer's feedback, input, and ideas over the years. You've helped push Highrise in this new direction. We appreciate everyone's support.
Thanks for using Highrise!