In the past, we've discussed how Zopim Live Chat integrates with Highrise and how Highrise seals deals for WebGreek. Here's another chapter to the story: In "Pull your customers closer with every chat," Patrick Allen, CEO of WebGreek and a daily Zopim user, shares how he builds great relationships with his customers by remembering everything they say with the Zopim-Highrise integration.
As soon as the conversation is over, Zopim presents a nice little dialog that allows us to save the conversation directly to Highrise. If the email we provide is already in our Highrise account, the conversation is automatically tagged to the existing record. Seems trivial…so why are we so amped on the integration???
It’s cliche and I loathe the term, but it has to be said…we now have a “one stop shop” for all our customer service needs. From email and in person conversations to Zopim live chat, our team can instantly pull a customer profile and recount even the tiniest of details. Remember how great it felt the last time someone remembered your name even though you only met them for a brief second? Our customers feel that way everyday they connect with us and can expect to feel like that as long as they use Webgreek.