SaveYourCall.com is a call recording service that works with any touch-tone phone (no hardware required) and integrates with Highrise. Below, Eric Anderson of SYC answers a couple of questions about the service:
How does Save Your Call integrate with Highrise?
A user records a call with our service. If Highrise integration is enabled and if the contact they are calling is already in their Highrise account we attach that recording as a note to the contact with some call meta data (call time, duration, called from, etc.).
What problem is this trying to solve?
Although Highrise is great for keeping notes and emails, if you want to track what was said during a telephone conversation you are forced to make text notes while trying to carry on an intelligent conversation.
Our integration solves this problem by recording the entire conversation for you as an audio file. You can go back and listen at any time and no details are missed. You can fully engage in a conversation since you do not have to worry about writing down the details.
Since the recording is automatically copied to Highrise after the phone call is done it is easy to find at a later time and requires no effort for the user. It is also easy for other people in your organization to access if they need to hear the details (i.e. now the developers will be able to know exactly what the sales guy promised!).