Zendesk integrates with Highrise and Campfire

Zendesk is a modern help desk system in a hosted environment which recently announced its integration with Highrise.

You can now lookup customer information in your Highrise CRM application directly from a Zendesk support ticket. Say you receive a support ticket from a Michael Johnson. This may be the first time Michael has contacted your help desk, but if he is a customer of yours you probably have some information on him in your CRM system already. With this new integration you can populate the ticket page with that information.

An additional feature to the widget is that agents can post notes on requesters/customers from within the widget directly to your Highrise CRM system. Any such notes will also be registered on the ticket in the event log.

Also, Zendesk provides a simple interface for support chat via Campfire.

And on a related matter: We already have provided a simple interface for support chat via Campfire from 37signals. Inspired by their own usage, we now have produced another Campfire integration that pushes status updates from a Zendesk account to a Campfire chat room. Zendesk will send predefined events to the specified Campfire account, including notifications on when a user is created, and when a ticket is either created or updated.

According to Zendesk, next up is Basecamp integration.

Related: Provide Campfire-based "Live Support Chat" with the flip of a switch using new Zendesk widget