Sundog Media uses Basecamp to handle growing design business

Sundog Media, an Alaska based graphic design firm, recently doubled in size after merging with a nearby firm. They use Basecamp to manage projects and the firm's accountant, Cathy Law, says, "Our team doubled, business exploded beyond either side's expectations & we are now employing Basecamp for most of our customer base." Here are more details from Cathy:

How do you use Basecamp and why do you like it?
We use Basecamp to communicate between team members living in different communities for our internet service business.  Team is separated geographically & in different time zones & countries.

Which features do you use most?
In order... Time tracking tab, messages, to-dos, milestones, file uploads. We use the messages features to communicate with Private Messages within each client's project & as project wide messages to the client & with other team members.

What did you use before and why did you switch?
Telephone, email, off the shelf time tracking software, software developed in house, phone & email for team communication. Basecamp allows us more options and includes clients yet allows private team messages & private time descriptions & tracking within each client project.

Tell us a story about a project or situation where Basecamp helped you succeed.
Sundog Media began using Basecamp in Nov 2006 to help our own 6 person team communicate more efficiently.  In Jan 2007, God placed another similar sized similar client based business into our court by a phone call from the owner who needed, for family health reasons, to find a 'home' for her clients.  

Our very new & inefficient use of Basecamp's many features tested by our 6 person team suddenly became a necessity for communicating with another 5 persons — all long distance, none local.  Our team doubled, business exploded beyond either side's expectations & we are now employing Basecamp for most of our customer base & working toward 100% customer participation.  

Customers from both businesses appreciate the better communication after they've spent just a few runs through message threads.  Because now neither the customer or our team has difficulty finding what was said to the other, we can easily see where the project's status is.  Nobody wants to be the one that drops the ball so we have faster service! It's wonderful! 

Anything else?
We love the increased communication & ability to change persons working with a client without having to 'download' our brains to each other.  We're human & sometimes forget what we said.  Basecamp has made it so we don't!  Thanks!!!!!

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